General Route Information

Water Levels

Water levels are maintained by the homeowner; we recommend it to be in the middle of the tile / mid-skimmer. We do not add water during our visit.

Filter Cleanings

If your equipment can be backwashed, we do include this in our weekly cleanings, as needed. Filter cleaning (taking your filter apart to do a detailed cleaning) is not included in the weekly service. It is recommended that this is done at least every 6 months. Some pools need it more often depending on the pool’s environment. Examples: Lots of pollen during the spring or long-haired dogs regularly swimming in the pool. We do offer this as a separate service. We can put it on an automatic schedule to be cleaned, just let the office know. Note: Sand filters need the sand/media to be changed every 5-8 years or longer depending on the type of media used. Again, we can help with service, as well when needed.

Weather

In the event of inclement weather on the day of service, the pool/spa will be cleaned/treated to the extent weather permits.

Debris

Pool Chem Plus is not responsible for excessive debris in the pool due to acts of nature (storms), vandalism, remodel work or lawn maintenance. During leaf or pollen season your baskets could, or will, fill up before we can come around for your weekly service. Your help by emptying the baskets on occasion in between our visits will cut down on possible repairs or down time on your pool.

Repairs

Our cleaning techs are not trained in equipment repair, nor do they have the extra time to do any needed repairs on your pool. They can bring out a new basket, cleaner bag or tail scrubber when needed and have it billed to your account. Just let the office or tech know. We do offer repair services and that can be scheduled by contacting the office. Cleaning techs will notice needed repairs on occasion and will make a comment on your emailed ticket to contact the office for repair approval. We do not offer leak detection services but have some company names we can give you. Be aware: If multiple attempts are made to notify you of needed repairs and they are ignored, you are subject to cancelation with a 30 days’ notice.

Holidays

If your cleaning falls on a holiday, your day may be temporarily changed to the day or two before or the day or two after your normal date. Please make accommodations for access during these days, i.e., dogs inside etc. It may not be your normal service tech on those days as well. We do try to remind you of the change before it happens.

Route Change/Growth

Your cleaning day could be moved to another day of the week as our routes change and our company grows. We cannot guarantee the day of the week will stay the same, but we will try to give you notice of change. Also, when we deem changes need to be made, there is always a possibility your service tech could change as well. We will try to stay consistent for both of our benefits and only make changes when necessary.

Time of Day

The time of day your pool is cleaned will vary depending on the season. Leaf season is very demanding on our techs, it takes them longer to get around to all of the pools for the day. However, the opposite is true during the summer and the route normally runs faster. We cannot give you a specific time of the day your pool will be cleaned.

Year Around

We only offer year-round weekly cleanings. We do not have seasonal layoffs! Our employees are full-time year-round. This helps us keep down employee turnover and we do not have to constantly train replacements for the techs that did not return. If you drop off the route for the winter, we cannot hold the spot for you to return.

Price Increases

Price increases for the weekly service do happen on occasion for all different types of reasons and we will do our best to keep them at a minimum and to keep you informed. FYI: Chemicals/labor have been increasing in price inventory availability has been a challenge.

Billing/Payment

We require a credit card to be on file for all weekly cleaning and repair visits. Before we start service your card must be on file. Your weekly service is invoiced out on the 15th of the month then paid by your card on file. Repair services are billed then paid with your card on file immediately once the repair is completed.

Learn About Your Pool

We recommend you learn a little about your pool. We offer a pool school for a separate fee that teaches you the basics of how to operate your equipment and how to take care of your water. Please call the office if you are interested. At a minimum, learn how to turn your pool off in case you ever develop a leak around your equipment.

Winterizing Question

Most pools in the area are not formally closed for the winter. In most cases just your primary pool pump running during freezing weather will be enough to protect your pool equipment.

If you lose electricity for long periods of time your equipment is at risk. You can turn off the breakers then pull the plugs from your pumps and filters to drain the water inside, then cover it with blankets or whatever you have available. Be careful not to lose the little O-rings on the plugs. If your equipment is below pool water level, you may need to turn off some valves to keep your pool from draining. NOTE: This does not guarantee you will not have some type of damage, but it will lower the risk.

Pool Cleaners

We do require your Polaris or automatic pool cleaner to work properly during our time of taking care of your pool. Cleaners are repaired at our shop/office. Our cleaning tech can bring them in for you, at your request. We do not repair all brands of cleaners, but you can call the office if you have any questions. Why do we require working cleaners? Cleaners do more than just clean up leaves, they help circulate the water along with your pool pump. This helps stir up small particles/dust so they can be caught by the filter. The cleaning tech’s vacuum does not pick up these particles.

Overall Condition

We do require pools to be in good mechanical condition. Primary pool pumps, booster pumps, filters and cleaners are all vital to the health of your pool and your pool water.

Locks

If you have locked gates, we request you use a combination type of lock. We do not carry keys to a customer’s property because of potential loss or the key not being in the right place at the right time. Please call to update our records if any changes are made to your combination etc.

Not On Call

We do not keep staff on call. Please be aware, we do things within normal business hours Monday – Friday. There are many reasons for this but the primary one is our staff needs uninterrupted time with their families.

Dogs

Dogs swimming in pools are stressful on your water chemistry and filter. If you have long haired dogs the skimmer baskets may need extra attention from you (the homeowner) in between our cleanings. Please keep your dogs inside as much as possible during our visit. They present a possible trip hazard as well as being a liability issue for you and our employees. We will be as mindful as possible to latch your gate during and after our visit. But it is always a good safety precaution for you to check your gate before letting your dog out after we leave. We are not responsible for your dog’s safety, but we do try to be careful with the gate.

Parties/Events

Please keep in mind the day of the week we clean your pool when scheduling parties/events. If your pool needs to be shocked during our visit, it could be up to 8 hours before it is recommended you allow swimming. Also, after a large swim party/event we always recommend shocking the pool on your own before our next visit to prevent the pool water from getting cloudy from the heavy bather load before we come around again.

Questions/Concerns

If you ever have any questions, please contact our office. Your business is important to us and we are here to help. 512-547-4002 – Your business is appreciated.