Privacy Policy
Effective Date: June 1, 2026
Pool Chem Plus (“we,” “us,” or “our”) operates www.poolchemplus.com and provides residential and commercial pool and related home services in Texas. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, requesting service, or communicating with us, you agree to the practices described here.
1. Information We Collect
We collect information you provide directly and information collected automatically when you interact with us:
Contact and account information: name, mailing address, service address, email address, and phone number.
Service information: details about your property, equipment, service history, scheduling, and notes related to the work we perform.
Payment information: billing details and payment data processed through our third-party payment processor. We do not store full card numbers on our own systems.
Mobile/SMS information: your mobile phone number and your consent preferences when you opt in to receive text messages from us.
Website usage information: IP address, browser type, device information, pages viewed, and similar data collected through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
Schedule, perform, and manage the services you request;
Process payments, send invoices, and manage your account;
Communicate with you about appointments, service updates, billing, and customer support;
Send text messages you have consented to receive (see Section 4);
Improve our website, services, and customer experience;
Comply with legal obligations and enforce our agreements.
3. How We Share Your Information
We do not sell your personal information. We share information only as needed to operate our business, including with:
Service providers and vendors who perform functions on our behalf (for example, payment processing, scheduling and field-service software, accounting, and communications platforms), under agreements that limit their use of your information to providing those services;
Legal and safety purposes, when required by law, subpoena, or to protect our rights, property, or the safety of others;
Business transfers, in connection with a merger, acquisition, or sale of assets.
4. Text Messaging (SMS) Program
When you provide your mobile number and opt in, we may send you text messages related to your service, such as appointment reminders, scheduling confirmations, service-on-the-way notifications, billing notices, and customer support replies.
Consent: Message consent is not a condition of purchase. You opt in by providing your number and agreeing to receive texts (for example, by checking an unchecked opt-in box on a form, replying to a confirmation message, or providing your number to our staff for this purpose).
Message frequency: Message frequency varies.
Rates: Message and data rates may apply, depending on your mobile carrier plan.
Opt-out: You can cancel at any time by replying STOP to any message. After you send STOP, we will send a one-time confirmation and will not send further texts unless you opt in again.
Help: Reply HELP for assistance, or contact us using the information in Section 11.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
No sharing of mobile information for marketing. Mobile phone numbers, SMS opt-in data, and consent information will not be shared with, sold to, or distributed to any third parties or affiliates for marketing or promotional purposes. All of the information-sharing categories described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. You can control cookies through your browser settings. We may use analytics providers (such as Google Analytics) to help us measure website performance.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as needed to provide services, maintain records, resolve disputes, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
8 Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and post the current version on our website. Material changes will be communicated as required by law.
10. Contact Us
If you have questions about this Privacy Policy or your information, contact us at:
Pool Chem Plus